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Delivery and FAQ's

We offer a quick and hassle free delivery service. All of our garments are posted using Royal courier service. When filling out your order form you will be able to select to have your garment sent to the address of your choice and convenience. Your item will be delivered in one of our gorgeous and distinctive pouches hand wrapped in our luxury, scented tissue paper.  

 

 

FAQs

Shipping Costs per Region

Area

Standard Delivery Times in Working Days (Monday-Friday)

Delivery Charge 

UK (excluding Northern Ireland)*

1 - 3 working days

£3.75

UK (excluding Northern Ireland)*

Next Day

£7.50

Northern Ireland, Channel Islands and Isle of Man

3 - 5 working days

£6.50

Republic of Ireland

3 - 5 working days

£6.50

European Union

3 - 5 working days

£7.00

Rest of Europe

3 - 5 working days

£8.50

USA & Canada

7 - 10 working days

£8.50

Far East & Australasia

7 - 10 working days

£12.00

Rest of World

7 - 10 working days

£12.00

 

 

 

 

 

Will I get my delivery on the Bank holiday?

Please be aware that parcels will not be delivered on the Bank holiday Monday and that you should receive your parcel on the Tuesday of that week for orders placed on the Saturday and before 9pm on the Sunday.


Can you leave the delivery at an agreed hiding place?


For UK and Northern Ireland deliveries, If no one is available to accept delivery of the parcel, the courier will do their best to leave the parcel in a secure location or as per your instructions when placing the order. If this isn't possible, the parcel will be taken back to the depot. In both cases, a card will be left informing you of the attempted delivery. The only exception is for items £120 and over. For these, we require the signature of the person the item/s are being shipped to. 


Can someone else sign for my delivery?

Yes, anyone at the specified delivery address can sign for the goods.The only exception is for items £120 and over. For these, we require the signature of the person the item/s are being shipped to.


Can you deliver to a different address other than my billing address?

This is possible, but please remember to tick the box indicating that the billing address will be different when going through the checkout. If you are placing your first order the delivery address must be located in the same country as the billing address for security reasons.
For security reasons, your first order can only be shipped to the cardholder's billing address.


What can I do if my parcel does not arrive on time?

Please contact our Customer Service team at contact@lastminutefashion.com or call 0208 251-2009 if you have not received your order 10 days after dispatch of your order for further advice, in order for us to deal with your query you must contact us within 28 days of dispatch of your order.


Can I track the delivery of my parcel online?

If you are within the UK you should receive an Order Dispatch email (this will arrive after your Order Confirmation email) containing a link that you can follow to track the status of your order. You will also be able to see this link in your account information order history.
Unfortunately items being shipped outside of the UK cannot be tracked at present.


Do you ship outside the UK?

Yes we do however for all International orders, please note that delays may occur in customs and these delays are beyond our control.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you may want to contact your local customs office for further information. Please be aware that we are unable to ship any form of aerosol product including body sprays and dry hair shampoo to international countries where air transport is required. This is due to regulations put in place by these travel companies.


Do you ship to BFPOs?

At this time, we do not ship to BFPOs.


Can you ship to my work address?

We can deliver place of work but we do not deliver to PO Box addresses. If you want your delivery to reach you at work, you need to make sure that someone will be there to take receipt of the goods as the courier will deliver to the place and not the person!


United Kingdom Delivery

United Kingdom (inc. Northern Ireland), Channel Islands and Isle of Man: £3.75


Next day delivery is available to most locations in the United Kingdom (excluding the Highlands) when the order is placed before 9pm Monday-Friday (excluding Bank holidays when delivery will take a day longer). For the following locations and Northern Ireland we offer a 3 -5 day delivery service - Highlands, Channel Islands and the Isle of Man. When placing your order, you will be given the option to pick a time (AM or PM) and date for delivery. This is based on your post code, time your order is placed and courier availability. Saturday delivery is available for some locations. Most orders will be delivered between 8am and 6pm. Please note that delivery times cannot be guaranteed and that deliveries can be made by an alternative courier and can take longer. 

If no one is available to accept delivery of the parcel, the courier will do their best to leave the parcel in a secure location or as per your instructions when placing. If this isn't possible, the parcel will be taken back to the depot. In both cases, a card will be left informing you of attempted delivery. For orders with items over £120, a signature is required by the person who the order is being delivered to.

Please note, this service is not available during busy/sale periods. Allow 3 - 5 working days for your delivery in these cases (5 - 7 for Northern Ireland). 

Lost Items


Before we can consider a delivery as lost, we ask that you allow up to 10 working days from the date of dispatch before contacting Customer Services.


Republic of Ireland Delivery

Delivery charge: £7.50


We aim to have your order with you within 3 - 5 working days. Please allow 7 - 10 working days for some locations and during Sale. We are required to wait 31 working days from the date of dispatch before we can claim a parcel as lost.

 

European Union Delivery

Delivery charge: £7.50


We aim to have your order with you within 3 - 5 working days. Please allow 7 - 10 working days for some locations and during Sale. We are required to wait 31 working days from the date of dispatch before we can claim a parcel as lost.

This service covers the following countries/regions:
Azores, Austria, Belgium, Bulgaria, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Reunion, Romania, Saint Pierre and Miquelon, Sardinia, Sicily, Slovakia, Slovenia, Spain, Sweden

 

Rest of Europe Delivery

Delivery charge: £7.50


We aim to have your order with you within 3 - 5 working days. Please allow 7 - 10 working days for some locations and during Sale. We are required to wait 31 working days from the date of dispatch before we can claim a parcel as lost.

This service covers the following countries/regions:
Aland Islands, Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Croatia, Faroe Islands, Georgia, Gibraltar, Greenland, Iceland, Kazakhstan, Kosovo, Liechtenstein, Macedonia ,Moldova, Monaco, Montenegro, Northern Cyprus ,Norway, Russian Federation, San Marino, Serbia, Spitsbergen, Svalbard and Jan Mayen, Switzerland, Ukraine, Vatican City

This service does not cover Turkey. Please see Rest of the World for your delivery charge.

 

USA and Canada Delivery

Delivery charge: £8.50


We aim to have you order with you within 5 - 7 working days. Please allow 10 - 14 working days for some locations and during Sale. We are required to wait 31 working days from the date of dispatch before we can claim a parcel as lost.

This service covers only mainland USA and Canada. For outlying islands, please see Rest Of The World for your delivery charge.

 

Far East and Australasia Delivery

Delivery charge: £12.00


We aim to have your order with you within 5 - 7 working days. Please allow 10 - 14 working days for some locations and during Sale. We are required to wait 31 working days from the date of dispatch before we can claim a parcel as lost.

This service covers the following countries/regions:
Australia, Brunei, China, Cook Islands, East Timor, Hong Kong S.A.R. Of China, Indonesia, Japan, South Korea, Macau S.A.R. Of China, Malaysia, Mongolia, New Caledonia, New Zealand, Niue, Norfolk Island, Papua New Guinea, Philippines, Singapore, Solomon Islands, Taiwan, Tasmania, Thailand, Tokelau, Vanuatu.

At this time, we do not ship to Cambodia, North Korea, Laos, Myanmar or Vietnam.

 

Rest of the World Delivery

Delivery charge: £12.00


We aim to have your order with you within 5 - 7 working days. Please allow 10 - 14 working days for some locations and during Sale. We are required to wait 31 working days from the date of dispatch before we can claim a parcel as lost.

At this time, we do not ship to the following countries:
Afghanistan, Algeria, Angola, Benin, Bhutan, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Cocos Islands, Comoros, Congo, Democratic Republic of the Congo, Cote d'Ivoire, Cuba, Djibouti, Dominica, Dominican Republic, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea-Bissau, Haiti, Holy See, Iran, Iraq, Jamaica, Kenya, Kiribati, Liberia, Libya, Madagascar, Malawi, Mali, Martinique, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Nauru, Niger, Nigeria, Pakistan, Rwanda, Senegal, Sierra Leone, Somalia, Sudan, Suriname, Swaziland, Tanzania, Tunisia, Uganda, Western Sahara, Yemen, Zambia or Zimbabwe

 

 

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